Support

We are here to help.  Let’s first figure out where your inquiry should go.

Website Down

Is your website not loading or coming up with error messages?  There is a huge difference.

First, who is the host?

Not sure?  Please check here: https://ausregistry.com.au/whois

Still not sure we can help figure this out for you and from there we can determine if you domain name needs to be renewed, if you hosting has expired or if there is a server outage, mis-configuration of your website or a potential hack of your site.

Fill in the form and one of our tech’s will contact you directly.   We charge $99/hr for this service – charged by the minute with a 10 minute minimum.

Email Not Working

First things first, have you checked to see if your website is loading.  If the site is not loading, the server could be down which is why your email is not working.

Do you have the right password?

Can you access your email from webmail?  Typically this is accessed on the following URL: https://www.YOURDOMAIN/webmail

If you can access webmail then things are good with email but your credentials are wrong on the device you are trying to access mail from.  In some cases it is best to remove the account and re-add it.  If you have a POP account make sure you have a local PST or OST backup file first.

Still not sure we can help figure this out for you and from there we can determine if you domain name needs to be renewed, if you hosting has expired or if there is a server outage, mis-configuration of your email or if we simply need to reset the password.

Fill in the form and one of our tech’s will contact you directly.   We charge $99/hr for this service – charged by the minute with a 10 minute minimum.

Domain Expiring/Expired

I know this is scary, especially if the domain has already expired but keep calm,  there is a 30 day holding period where you can re-claim your domain.

A .au domain name is in the expiry period (‘Expired Hold’ status) for 30 days before its status changes to ‘Expired Pending Purge’ – at which point it is in a non-recoverable stage. After being at least 24 hours in the ‘Expired Pending Purge’ status, the .au domain name is purged from the database at the next purge cycle.

First things first, who is your registrar?

Not sure your login?  Use your registrar’s password recovery tool to get access to your account.

Not sure the email on record for your account at the registrar… call them.

Still need help to get this done quickly?

Fill in the form and one of our tech’s will contact you directly.   We charge $99/hr for this service – charged by the minute with a 10 minute minimum.

Completely Lost. Don't know where to start...

 

The whole thing can be daunting and we are here to help.  We can consolidate your domain, hosting, emails etc and get you on track and organised.

Fill in the form and one of our tech’s will contact you directly.   We charge $99/hr for this service – charged by the minute with a 10 minute minimum.

We offer support to existing clients 24 hours a day.

If you are an existing client and there’s an emergency and it cannot wait til regular business hours we are here to help with our ticket support system.

Please login to our system and click on support.

Not a client, yet. But still need support...

Please fill in the form or give us a call during regular business hours.

We are available from 8-5 M-F.

(08) 8121-7733

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